Terms of service

Terms of Service

Emergency Responder Apparel

1. Acceptance of Terms

Welcome to Emergency Responder Apparel ("ERA," "we," "our," or "us"). By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

2. Products

We specialize in premium apparel and accessories designed for first responders, including law enforcement, firefighters, EMS professionals, dispatchers, and supporters.

We strive to display product images and colors as accurately as possible. Actual colors may vary slightly depending on your monitor or device.

3. Pricing

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without notice.

We reserve the right to correct pricing errors at any time.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate.
  • You are authorized to use the payment method submitted.
  • We may cancel or refuse orders at our discretion.

Reasons for cancellation may include:

  • Product availability
  • Payment issues
  • Suspected fraud
  • Pricing errors

5. Shipping

Shipping times are estimates only.

Emergency Responder Apparel is not responsible for delays caused by:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Weather
  • Customs
  • Carrier delays

Tracking information will be provided once your order ships.

6. Returns & Exchanges

Please refer to our Refund Policy for complete return information.

Items must be:

  • Unworn
  • Unwashed
  • In original condition

Custom-made or personalized items are generally not eligible for return unless defective.

7. Product Availability

Occasionally products may become unavailable.

We reserve the right to:

  • Substitute comparable apparel blanks when necessary while maintaining quality and fit as closely as possible.
  • Discontinue products without notice.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Graphics
  • Shirt designs
  • Product names
  • Artwork
  • Photography
  • Website content

is the property of Emergency Responder Apparel and may not be copied, reproduced, or distributed without written permission.

9. User Conduct

You agree not to:

  • Violate any laws
  • Attempt to interfere with website operations
  • Upload malicious software
  • Use our content without permission

10. Disclaimer

Our products are intended for personal use.

Unless specifically stated, Emergency Responder Apparel is not affiliated with, endorsed by, or sponsored by any police department, fire department, EMS agency, governmental organization, or manufacturer.

Any references to public safety professions are intended as expressions of support and appreciation.

11. Limitation of Liability

To the fullest extent permitted by law, Emergency Responder Apparel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon posting to the website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact page.