Shipping policy

Shipping Policy

Emergency Responder Apparel

Processing Time

Every order is carefully prepared before it ships.

  • Standard Processing: 2–5 business days
  • Orders are processed Monday through Friday (excluding holidays).
  • During product launches, holidays, or periods of high demand, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Shipping destination
  • Selected shipping method

Occasionally, we may offer free shipping promotions on qualifying orders.

Delivery Estimates

Estimated delivery times after your order has shipped:

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Priority Shipping 2–4 Business Days
Expedited Shipping 1–3 Business Days (where available)

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Tracking Your Order

Once your order ships, you'll receive an email containing:

  • Your tracking number
  • Shipping carrier information
  • Estimated delivery date (when available)

Please allow up to 24 hours for tracking information to become active.

Shipping Carriers

We ship using trusted carriers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on package size, destination, and the most efficient shipping option available.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your package appears delayed:

  1. Check your tracking information.
  2. Contact the shipping carrier.
  3. If additional assistance is needed, contact us and we'll do our best to help.

Emergency Responder Apparel is not responsible for delays caused by:

  • Weather
  • Natural disasters
  • Carrier delays
  • Customs processing
  • Incorrect shipping addresses

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If an incorrect address is entered:

  • Contact us immediately.
  • If your order has not shipped, we'll gladly update the address.
  • Once shipped, we cannot guarantee address changes.

Additional shipping charges may apply if a package must be reshipped.

Undeliverable or Returned Packages

If an order is returned due to:

  • Incorrect address
  • Refused delivery
  • Failure to claim the package

the customer is responsible for any additional shipping charges required to resend the package.

International Shipping

We currently ship within the United States.

International shipping may become available in the future.

Multiple Item Orders

Items may occasionally ship separately depending on inventory availability.

If this occurs, you will receive tracking information for each shipment.

Damaged Packages

If your package arrives damaged:

  • Take photos of the packaging and product immediately.
  • Contact us within 7 days of delivery.
  • Include your order number and photographs.

We'll work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, please contact us through our Contact page.

We're always happy to help.

My recommendation for ERA

Since your customers are first responders, I'd add one more section that reinforces your brand:

🇺🇸 Our Commitment

At Emergency Responder Apparel, every order is prepared with the same attention to detail that first responders bring to their profession. We work hard to process and ship orders quickly while maintaining the quality you expect.

Thank you for supporting a brand built for those who answer the call.