Return & Refund Policy

At Emergency Responder Apparel, we take pride in providing high-quality apparel and accessories. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Item must be unused, unworn, and unwashed.
• Item must be in its original condition.
• Item must be returned with original tags (if applicable).
• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Custom or personalized products
• Special-order items
• Clearance or sale items
• Gift cards

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will review the claim and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or credit card provider.
• Please allow 5–10 business days for the refund to appear in your account.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
• Original shipping charges are non-refundable.

Exchanges

We currently offer exchanges for size or product defects when inventory is available. If the requested size is unavailable, a refund may be issued.

Order Cancellations

Orders may be canceled within 24 hours of purchase if production or fulfillment has not begun.

Custom or personalized orders cannot be canceled once production has started.

Contact Us

For return requests or questions regarding this policy, contact us:

Emergency Responder Apparel
Email: support@emergencyresponderapparel.com
Website: emergencyresponderapparel.com